Fix issues with multi-factor authentication – Xero Central.
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With push notifications, a message pops up on your smartphone or tablet. Xero Verify only sends notifications when you're logging in to Xero. If you don't have a smartphone, or can't use your smartphone for MFA, you can install an authenticator app such as Authy Authy website , to your laptop or desktop computer. To set up MFA you'll need to access your Xero organisation using a web browser.
You can't set up MFA using the Xero mobile app. Follow the steps in Xero to add your Xero account to the app. Add a backup email address, then click Continue. Your answers can only contain letters or numbers, and not any symbols or special characters.
While logged in to Xero, click your initials or profile image at the top right of the screen, then select Account. They also need to be five or more characters. You're now set up to use MFA next time you log into Xero.
If you can't install apps on your work computer yourself, ask your IT team to install an authenticator app for you, either on your computer or your organisation's server. There are a number of authenticator apps available, such as our recommended app Authy. Alternatively, you can use the steps below to do this. Click Set up multi-factor authentication to get started. If you're not yet required to set up MFA but want to get started, do this while you're logged in. Click your initials or profile image at the top right of the screen and select Account.
Under Additional Security , next to Multi-factor authentication , click Set up. This will take you to the start of the MFA process. When prompted to choose an authenticator app, select Use my own app.
In a separate tab on your web browser, go to the Authy website and follow the steps to download Authy to your desktop. Click your initials or image, click Account , select Set up under Multi-factor authentication , then follow the instructions.
The videos below walk you through the steps. Multi-factor authentication for security. How to set up Xero Verify.
Switch from Google Authenticator to Xero Verify. How to set up Google Authenticator. Blog posts:. Xero Central support pages:. Set up multi-factor authentication.
How to log in to Xero. Troubleshoot multi-factor authentication. Use multi-factor authentication on a new device. Find answers to the most frequently asked questions about enabling and using multi-factor authentication. You have to log in using your old phone to verify. Once in, click on top right button to go to your o account.
Click Disable 2-setp authentication. Log out. When you go to log back in again you will have the option to set up two-step authentication again, using your new phone. Problem is that the main user does not have the old phone any more so has been unable to log in for some time. What happens then? The difficulty is that I don't have my old phone anymore as it died.
That is why I have a new phone. So I can't use the old one to log in What do I do now? I have this same issue. If anyone is able to help that would be great. I despise the 2 step authentication and if there was an option to remove it altogether I would.
Huge issue. I have been going round in circles all day trying to sort this out for two employees with new phones. Caryn Rance. When you say turn it of. What do I need to turn off please. Hey Pippa, you do exactly what I said after that Thanks Caryn, I can't believe xero's own help page is so hopeless when it was so simple in the end!
Thank you! Hi Ben, as I commented above a few weeks ago it's actually much easier than you would think! See below Log in using the other method, go to "Settings", "Disable the Two-Step Authentication" and then you can start all over again by installing the app on your new phone because it then gives you the barcode you need. Hi So i have lost my old phone with the old auth app so i can no longer disable.
Does anyone else here experience being half way thru a 3 hour quote or inv come to save and the screen blinks deletes everything. Hi Milad Nakhl, did you read the comments above? I've posted a few times now exactly what you need to do in this thread. You don't need your old phone. Here it is again There's lots of info shared here that'll help you out with 2SA on a new device.
Otherwise, come on into our Support team who have the tools to investigate and help 1-on Are you able to have 2 different mobile phones with authenticator
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